Rue Serpente, 6e. Luxembourg

PAYMENT OF RESERVATION

Payment terms apply to all bookings, regardless of length of stay.

PAYMENT METHODS :

For any reservation via the Operator’s website, payment can be made by credit card (Mastercard, Visa), or by any other means chosen by the Operator.

In the event of payment on site, payment may be made in cash (within the limits of the legal ceilings), bank card (Mastercard, Visa) or transfer subject to being able to note the credit on the bank account of the Operator. Management refuses bank checks due to too many unpaid bills.

WARNING :

Late payment. In the event of non-compliance with the above-mentioned payment deadlines, late penalties may be applied by the Operator. The penalties will be due the day after the invoice due date at the rate of 15% per year, applied to the total amount including tax of the invoice. A fixed penalty equal to 15% of the sums due will also be payable in the event of contentious recovery.

CANCELLATION / MODIFICATION OF RESERVATION

General conditions for cancelling the reservation: If the cancellation occurs within 42 days of arrival, the Operator will charge a cancellation fee corresponding to 100% of the total amount of the reservation; if the cancellation occurs more than 42 days before arrival, the Operator will not charge any fees. Beyond these deadlines and in the event of no-show by the occupant on the day of arrival, the Operator reserves the right to apply the following penalties: 100% of the total amount of the reservation.

With regard to the ancillary services selected during the reservation: no cancellation made beyond the aforementioned deadlines will be taken into account by the operator. The amount of the reserved ancillary services will remain payable.

Conditions for partial cancellation of the reservation: will be considered as partial cancellation of the reservation, any modification of the date, length of stay, type of Apartment or place of stay of the reservation initially confirmed by the ‘Operator.

Taking into account the digression of the operator’s tariffs linked to the length of stays, if the partial cancellation of the reservation corresponds to a modification of the length of stay, this is likely to lead to a change of tariff.

In the event that the length of stay is shorter than that initially reserved, the operator reserves the right to refuse this change in length of stay and will charge the total amount confirmed when booking.

In the event of a longer stay, the confirmation will be subject to the Operator’s acceptance and the rate change will be applied from the date of announcement of the extension of the stay for the night (s) ( additional (s). The rate change will not apply retroactively.

In addition to a change in the price, any partial cancellation of the reservation may result in the payment of the following penalties:

If the partial cancellation of the reservation occurs before the date of arrival, the cancellation will incur costs: no charge if partial cancellation is made more than 42 days before arrival OR 100% of the total amount if the partial cancellation is made within 42 days before arrival.

To be taken into account, any cancellation (total or partial) must be notified:

Directly with the Operator by email when the reservation has been made directly with the Operator OR through the third party reservation system used when booking the Apartment.

Special cancellation conditions which derogate from the general conditions may be established on a case-by-case basis when booking.

NON-REFUNDABLE STAYS

Some of our stay offers are stamped NON-EXCHANGEABLE, NON-REFUNDABLE. For these stays, the following conditions cancel and replace the abovementioned cancellation and modification conditions:

Prepayment of the total amount of the stay: all reservations must be accompanied by payment of 100% of the total price of the stay. Otherwise, the reservation will not be guaranteed.

Non-exchangeable, non-refundable, non-cancellable and non-modifiable nature: taking into account the preferential rate granted by the Operator, the subscription to the offer and / or the reserved stays cannot be exchanged, reimbursed or modified. No modification or cancellation request will be taken into account. Regardless of the date on which the reservation is cancelled, compensation equal to 100% of the total amount of the stay will be retained.

The non-consumption of optional services that may have been reserved and invoiced cannot give rise to any reimbursement.

No-show at the place of stay: if you do not show up at the place of stay, compensation equal to 100% of the total amount of the stay will be retained.

PRICES

All reservations, regardless of their origin, are payable in euros, unless otherwise specified.

The prices are flexible and variable in application of various customizable criteria such as the date of reservation, the start date of the stay, the length of the stay, the type of Apartment (studio, 2 rooms, etc.).

They get along per Apartment and per night for the dates and length of stay chosen, regardless of the number of people occupying the Apartment (within the limit of the maximum authorized) and include: rental of the Apartment, taxes and charges (water, electricity, heating).

Depending on the local regulations in force, certain additional taxes, such as the tourist tax, may be requested from you upon your arrival in the Apartments.

Unless they are included in the price or specifically selected when booking, additional services are optional and will, if applicable, be billed in addition.

Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.

The examples of prices indicated “FROM” in the communication media and on the website relate to a few selected nights and are only valid for the dates and departure cities indicated.

GUARANTEES

All reservations must be guaranteed with a valid credit card number on the date of the start of your stay and accompanied by the payment of a deposit corresponding to 30% of the total price of the reservation.

The guarantee may be used by the Operator in the event of non-payment by the occupant of the sums due to the Operator, in respect of the accommodation service and / or the services of any damage caused to the Apartments or the common areas, or in the event of theft in the Apartments. The customer’s bank card used for payment and guarantee of the stay may be debited after his departure, up to a repair estimate following the observation of deterioration in the apartment occupied by the customer.

If these conditions are not respected, the reservation will not be guaranteed.

The credit card used for the reservation as well as valid identity documents must be presented on arrival.

Otherwise, access to the Apartment may be refused by the Operator.

For stays of more than 28 nights, a seasonal rental contract will be concluded between the Operator and the occupant at the time of arrival. The occupant must provide the following documents: 3 last payslips, the last tax notice, proof of address, a bank details, a copy of the identity document and a bank guarantee materialized by a credit card number. credit valid until the end of the stay. The reservation will not be guaranteed if all of these documents are not gathered when signing the accommodation contract.

In any case, the client may not make the rented premises his main residence, whether for professional reasons, or for family or medical reasons. The customer agrees to have, throughout the rental period, an effective main residence.